Categories
4.Soft Skills Training

Empathy and Emotional Intelligence at Work

Empathy and Emotional Intelligence at Work

Duration

3 days

Suitable for

In-house - Online

Description

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention. This course  explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, illustrating how these  “soft” skills ae actually core aspects of human nature that serve basic human needs as well as the bottom line of an organization.

 

The course offers practical ways to strengthen empathy, trust and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement.

Goals

This course will allow you to:

Discover the psychological and biological roots of empathy, trust, and cooperation

Understand how the skills of emotional and social intelligence support organizational happiness and productivity

Develop research-based strategies for strengthening empathy and resolving conflicts constructively

Learn how to lead with social intelligence

Target Audience

This course is for all professionals who want to learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.

Categories
4.Soft Skills Training

Ownership & Accountability

Ownership & Accountability

Duration

1 day

Suitable for

In-house - Online

Description

Great managers know that accountability is a cornerstone of successful management, shedding unproductive outcomes such as blame, complaints, procrastination, and disengagement. This course takes a deep dive into the fundamental skills managers need to delegate appropriately, provide resources for success, overcome challanges through coaching and uncover and address problems when people fail to perform.

 

Goals

This course will teach you to :

•Review methods for taking control of tasks and making time to manage others.

•Hold a successful one-on-one meeting as a manager.

•Identify what, when, why, where, and how to delegate.

•Coach for buy-in and empowerment.

•Identify the reasons for delays or suboptimal work quality and effectively address concerns.

•Coach development to encourage ownership and buy-in.

Target Audience

This course is for managers and professionals who are ready to take on a managerial role.

Categories
4.Soft Skills Training

Time Management

Time Management

Duration

1 day

Suitable for

In-house - Online

Description

Time management is an essential skill for employees at all levels of an organization, regardless of the nature of work done. This course covers time management in the contexts of strategic business management, project management and operations management. 

Goals

This course explains how to apply knowledge and understanding of personal and professional awareness, organization and commitment through tools, methods and techniques in goal setting, prioritization, scheduling, and delegation to overcome time management challenges and enhance productivity.

Upon completing this course, you will be able to:

1.       Learn to plan effectively to achieve your personal and professional goals

2.       Learn to recognize and overcome barriers to successful time management

3.       Identify specific time management tools and use them effectively

4.       Manage resources both effectively and efficiently

5.       Keep your sense of perspective to prevent and manage crises

6.       Learn to delegate effectively

7.       Learn to manage expectations and say “No” when appropriate

Target Audience

This course is for all professionals aiming to improve their Time Management skills.

Categories
4.Soft Skills Training

Feedback & Coaching

Feedback & Coaching

Duration

1 day

Suitable for

In-house - Online

Description

A leader is directly responsible to develop his or her team. When team leaders create and encourage a productive environment, through direct coaching to supporting the development of new skills among team members, the results are testaments of their success. A leader is capable of identifying the true potential of people and building on their skills to achieve more than initially thought possible. This course will help team leaders draw out the strengths of their team members, sharpen their skills to achieve success, and build their confidence to excel at a much higher level.

Goals

This highly interactive and practical half-day course will make you:

– Master powerful techniques for praising good performance

– Discover a simple, yet elegant, five-step process for constructive feedback

– Acquire strategies for developing employees by using ‘facilitative feedback’

– Learn how to tailor the messages to take account of people’s individual feedback preferences

– Grasp methods of running effective coaching sessions

Target Audience

This course is for all Executives, Managers and Team Leaders who wish to improve their ability to give good quality feedback and  motivate their staff more effectively

Categories
4.Soft Skills Training

Teamwork & Collaboration

Teamwork & Collaboration

Duration

3 days

Suitable for

In-house - Online

Description

Silos simply do not work. In the increasingly dynamic professional environment, teamwork and collaboration could make or break the successful performance of a company. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute.

 

This course complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving.

Goals

This course will help you analyze and evaluate own experiences of leading and participating in teams, in relation to industry-specific examples.

Topics in the course also include:

– Team formation and development

– Building, leading, organizing and motivating teams

– Conflict management in groups to build professional and productive relationships

– Collaboration among cross-functional teams

– Interpersonal relationship dynamics in small groups

Target Audience

This course is for all professionals aiming to optimize their Teamwork & Collaboration  skills

Categories
4.Soft Skills Training

Business Communication

Business Communication

Duration

3 days

Suitable for

In-house - Online

Description

This course unlocks the secrets to business success by understanding workplace culture. It has a strong focus on business writing, active listening and communicating ideas effectively to a particular target audience. The impact of assumptions or bias that people may bring to workplace interactions are explained and an interactive critique of real-world case studies and scenarios from the workplace are conducted.

Goals

You will learn how to use verbal and nonverbal communication to convey strategic messages in face-to-face and remote/ virtual interactions.

 You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

 Topics will also include:

– Best practices for written communication

– Conduct effective meetings

– Documentation and follow-up techniques

– Best practices for face-to-face, digital and mediated communication

Target Audience

This course is for all professionals aiming to improve their Business Communication skills and communicate more effectively.

Categories
4.Soft Skills

Problem Solving & Decision Making

Problem Solving & Decision Making

Duration

3 days

Suitable for

In-house - Online

Description

Critical thinking and problem-solving are integral skills for an employee’s–and their organization’s- success. The most successful professionals can assess the environment, analyze a situation, design a solution and ultimately be more competitive in their domain.

 

This course will explore, discuss, and provide applicable techniques for critical thinking and problem-solving in a business context.

Goals

Learners will draw from their work experience by critically analyzing case studies. Best practices for problem-solving will be discussed, weighing on alternative solutions, incorporating feedback from stakeholders, and how and when to start over.

 

– Topics covered also include:

– How to perform strategic analysis and assessment

– How to perceive and assess a critical need and design a tailored solution

– How to identify key stakeholders and ensure their needs are met

– How to employ adaptive problem-solving

– How to work through obstacles collaboratively

– How to analyze failure to improve future performance

Target Audience

This course is for all professionals aiming to professionally develop or improve their Problem Solving and decision-making skills.

Categories
3.Leadership & Management

Introudction to Project Management

Introudction to Project Management

Duration

6 days

Suitable for

In-house - Online

Description

Project management is an essential skillset for all businesses and professions, careers and in many contexts. To deliver a project successfully, it is important to start by clearly identifying what the project is, and what its outcomes will be. This course provides  practical ways to explore and identify strategyic goals before starting a project, and to consider all the factors that may affect its execution. The step-by-step approach explains how to plan, scope, schedule, cost and manage a project from conception to delivery. Since every project relies on the people executing and delivering it, the course also explores effective communication, strategic management of people and usingleadership skills to successfully deliver a project with optimal results.

Goals

In Introduction to Project Management, you will learn practical ways to use project management skills, applicable to any project regardless of nature, size and complexity. Join us to learn the fundamentals of project management and how you can benefit from them to deliver your own projects.

Target Audience

Introduction to Project Management is an ideal starting point to effectively manage projects at work or at home, even without being a formally trained project manager. It is also suitable if you are considering undertaking a project in the near future and  seeking to learn and apply essential project management knowledge and skills.

Categories
3.Leadership & Management

Design Thinking

Design Thinking

Duration

1 days

Suitable for

In-house - Online

Description

Do you know why so many innovations, despite being developed very meticulously, are not adopted by users? Design Thinking is a creative approach that entrepreneurs and successful businesses are increasingly seeing the value of to identify an opportunity or uncover creative insights and innovative solutions. If you want to provide a user-friendly experience and are curious to know how these innovations are developed, or want to focus on the nature of complex innovations that have yielded astounding success, this course will equip you with the theoretical and practical knowledge needed. 

Goals

Through this interactive course, you’ll learn how to approach strategic problem solving methods to maximize successful innovation that resonates with your customers. You’ll practice design thinking on a real-life project and equip yourself with a powerful set of tools to become more collaborative, innovative and effective.

 

You’ll learn how to understand the problem from your customer’s perspective; how to effectively brainstorm innovative ideas; and how to create prototypes to test your new ideas before investing a lot of time and money.

Target Audience

Individuals who want to learn or have a refresher on what design thinking is and how it works.

Business leaders wanting to better understand what the designers at a company do, or how design can help the company achieve its goals.

Categories
3.Leadership & Management

Introduction to Change Management

Introduction to Change Management

Duration

1 days

Suitable for

In-house - Online

Description

An agile business is a competitive one, with change as a necessary function of gaining or maintaining advantage. It could be departments within an organization or the entire business itself that needs to change, so managing and adapting to organizational change is a determining factor for business contintuity. Learn the comprehensive scope of Change Management and how to utilize it to guide and transition individuals, groups and organizations to yield desired outcomes using a structured approach. This introductory course helps professionals and business owners to set up the right framework for changing the existing state of operations to a desired future one with clear milestones, deliverables and stakeholders. 

Goals

Having completed this course you will be able to:

–  Describe the various forms of structure that can exist within an organization;

 – Discuss why organizations change and why employees may resist such change;

 – Develop their own change management skills; 

–  Describe the importance of communication in the change management process; and

 – Develop skills that help employees cope with change.

Target Audience

This course will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing orrganizational change. The course will also be of interest to small business owners who wish to learn how their businesses can successfully transition and adapt through periods of change