Categories
4.Soft Skills Training

Empathy and Emotional Intelligence at Work

Empathy and Emotional Intelligence at Work

Duration

3 days

Suitable for

In-house - Online

Description

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention. This course  explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, illustrating how these  “soft” skills ae actually core aspects of human nature that serve basic human needs as well as the bottom line of an organization.

 

The course offers practical ways to strengthen empathy, trust and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement.

Goals

This course will allow you to:

Discover the psychological and biological roots of empathy, trust, and cooperation

Understand how the skills of emotional and social intelligence support organizational happiness and productivity

Develop research-based strategies for strengthening empathy and resolving conflicts constructively

Learn how to lead with social intelligence

Target Audience

This course is for all professionals who want to learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.

Categories
4.Soft Skills Training

Ownership & Accountability

Ownership & Accountability

Duration

1 day

Suitable for

In-house - Online

Description

Great managers know that accountability is a cornerstone of successful management, shedding unproductive outcomes such as blame, complaints, procrastination, and disengagement. This course takes a deep dive into the fundamental skills managers need to delegate appropriately, provide resources for success, overcome challanges through coaching and uncover and address problems when people fail to perform.

 

Goals

This course will teach you to :

•Review methods for taking control of tasks and making time to manage others.

•Hold a successful one-on-one meeting as a manager.

•Identify what, when, why, where, and how to delegate.

•Coach for buy-in and empowerment.

•Identify the reasons for delays or suboptimal work quality and effectively address concerns.

•Coach development to encourage ownership and buy-in.

Target Audience

This course is for managers and professionals who are ready to take on a managerial role.

Categories
4.Soft Skills Training

Time Management

Time Management

Duration

1 day

Suitable for

In-house - Online

Description

Time management is an essential skill for employees at all levels of an organization, regardless of the nature of work done. This course covers time management in the contexts of strategic business management, project management and operations management. 

Goals

This course explains how to apply knowledge and understanding of personal and professional awareness, organization and commitment through tools, methods and techniques in goal setting, prioritization, scheduling, and delegation to overcome time management challenges and enhance productivity.

Upon completing this course, you will be able to:

1.       Learn to plan effectively to achieve your personal and professional goals

2.       Learn to recognize and overcome barriers to successful time management

3.       Identify specific time management tools and use them effectively

4.       Manage resources both effectively and efficiently

5.       Keep your sense of perspective to prevent and manage crises

6.       Learn to delegate effectively

7.       Learn to manage expectations and say “No” when appropriate

Target Audience

This course is for all professionals aiming to improve their Time Management skills.

Categories
4.Soft Skills Training

Feedback & Coaching

Feedback & Coaching

Duration

1 day

Suitable for

In-house - Online

Description

A leader is directly responsible to develop his or her team. When team leaders create and encourage a productive environment, through direct coaching to supporting the development of new skills among team members, the results are testaments of their success. A leader is capable of identifying the true potential of people and building on their skills to achieve more than initially thought possible. This course will help team leaders draw out the strengths of their team members, sharpen their skills to achieve success, and build their confidence to excel at a much higher level.

Goals

This highly interactive and practical half-day course will make you:

– Master powerful techniques for praising good performance

– Discover a simple, yet elegant, five-step process for constructive feedback

– Acquire strategies for developing employees by using ‘facilitative feedback’

– Learn how to tailor the messages to take account of people’s individual feedback preferences

– Grasp methods of running effective coaching sessions

Target Audience

This course is for all Executives, Managers and Team Leaders who wish to improve their ability to give good quality feedback and  motivate their staff more effectively

Categories
4.Soft Skills Training

Teamwork & Collaboration

Teamwork & Collaboration

Duration

3 days

Suitable for

In-house - Online

Description

Silos simply do not work. In the increasingly dynamic professional environment, teamwork and collaboration could make or break the successful performance of a company. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute.

 

This course complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving.

Goals

This course will help you analyze and evaluate own experiences of leading and participating in teams, in relation to industry-specific examples.

Topics in the course also include:

– Team formation and development

– Building, leading, organizing and motivating teams

– Conflict management in groups to build professional and productive relationships

– Collaboration among cross-functional teams

– Interpersonal relationship dynamics in small groups

Target Audience

This course is for all professionals aiming to optimize their Teamwork & Collaboration  skills

Categories
4.Soft Skills Training

Business Communication

Business Communication

Duration

3 days

Suitable for

In-house - Online

Description

This course unlocks the secrets to business success by understanding workplace culture. It has a strong focus on business writing, active listening and communicating ideas effectively to a particular target audience. The impact of assumptions or bias that people may bring to workplace interactions are explained and an interactive critique of real-world case studies and scenarios from the workplace are conducted.

Goals

You will learn how to use verbal and nonverbal communication to convey strategic messages in face-to-face and remote/ virtual interactions.

 You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

 Topics will also include:

– Best practices for written communication

– Conduct effective meetings

– Documentation and follow-up techniques

– Best practices for face-to-face, digital and mediated communication

Target Audience

This course is for all professionals aiming to improve their Business Communication skills and communicate more effectively.

Categories
4.Soft Skills

Problem Solving & Decision Making

Problem Solving & Decision Making

Duration

3 days

Suitable for

In-house - Online

Description

Critical thinking and problem-solving are integral skills for an employee’s–and their organization’s- success. The most successful professionals can assess the environment, analyze a situation, design a solution and ultimately be more competitive in their domain.

 

This course will explore, discuss, and provide applicable techniques for critical thinking and problem-solving in a business context.

Goals

Learners will draw from their work experience by critically analyzing case studies. Best practices for problem-solving will be discussed, weighing on alternative solutions, incorporating feedback from stakeholders, and how and when to start over.

 

– Topics covered also include:

– How to perform strategic analysis and assessment

– How to perceive and assess a critical need and design a tailored solution

– How to identify key stakeholders and ensure their needs are met

– How to employ adaptive problem-solving

– How to work through obstacles collaboratively

– How to analyze failure to improve future performance

Target Audience

This course is for all professionals aiming to professionally develop or improve their Problem Solving and decision-making skills.